Refund Policy

Last Updated: May 17, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are deeply committed to delivering a high-quality dining experience and ensuring complete customer satisfaction with every order. We understand that occasionally, issues may arise with your food order — whether placed online, by phone, or in person. This Refund Policy outlines the circumstances under which refunds, exchanges, or credits may be granted, the process for requesting them, and the applicable timeframes.

This policy applies to all purchases made through our website meal-afcp.click or via any other ordering channel associated with Anthony's Coal Fired Pizza. We operate in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any relevant state-level consumer protection statutes.

If you have any questions about this policy before or after placing an order, please do not hesitate to contact our customer support team at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to enjoy their meal. Refunds may be considered under the following circumstances:

• Incorrect Order: You received an item that differs significantly from what you ordered (e.g., wrong toppings, wrong size, wrong item entirely).
• Missing Items: One or more items were missing from your order upon delivery or pickup.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, contaminated, or otherwise unfit for consumption.
• Allergic Reactions Due to Mislabeling: You experienced an adverse reaction because an allergen was present in your food that was not disclosed or listed at the time of ordering.
• Significant Delivery Delays: Your order was delivered significantly later than the estimated delivery time and the food quality was compromised as a result.
• Order Not Delivered: Your delivery order was never received despite a confirmed order and successful payment.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.

Refunds are evaluated on a case-by-case basis. Anthony's Coal Fired Pizza reserves the right to request supporting evidence (such as photographs of the food or packaging) before approving a refund request.

3. Timeframes for Refund Requests

To be eligible for a refund, your request must be submitted within the following timeframes:

Requests submitted outside of these windows may not be honored. We strongly encourage customers to inspect their orders immediately upon receipt and contact us as soon as any issue is identified.

4. Non-Refundable Items and Services

Not all purchases are eligible for a full refund. The following items and circumstances are generally non-refundable:

• Fully consumed meals: Refunds will not be issued for meals that have been substantially consumed with no reported issue at the time of consumption.
• Change of mind: We are unable to offer refunds solely because you changed your mind after placing and receiving your order.
• Customization errors by the customer: If you made an error when customizing your order (e.g., selected the wrong size, toppings, or add-ons), we may not be able to issue a refund, though we will make every effort to assist you.
• Promotional items and discounts: Items purchased using special promotions, coupons, or discount codes may be subject to limited or no refund eligibility.
• Delivery fees: Delivery charges are generally non-refundable unless the delivery was not completed.
• Tip amounts: Tips paid to delivery personnel are non-refundable.
• Gift cards and store credits: Once issued, gift cards and store credits cannot be refunded for cash unless required by applicable law.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Step 1 – Gather Your Order Information: Locate your order confirmation email or receipt. Have the following ready: your order number, the date and time of the order, the items ordered, and the payment method used.
2. Step 2 – Document the Issue: If your refund relates to food quality, incorrect items, or missing items, take clear photographs of the food and/or packaging as evidence before consuming or discarding the item.
3. Step 3 – Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at meal-afcp.click. Include your order number, a description of the issue, and any supporting photographs.
4. Step 4 – Review Process: Our customer support team will review your request within 2–3 business days. We may contact you for additional information or clarification if necessary.
5. Step 5 – Decision Notification: You will receive an email notification informing you whether your refund request has been approved, partially approved, or denied. If denied, we will provide a reason.
6. Step 6 – Refund Issuance: If approved, your refund will be processed within the timeframe specified in Section 6 below, depending on your original payment method.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on the original payment method used:

Please note that while we process refunds promptly on our end, the time it takes for the funds to appear in your account may be subject to your bank's or payment processor's own processing schedule, which is outside of our control.

7. Partial Refunds

In certain situations, a partial refund may be granted rather than a full refund. Partial refunds may apply in the following cases:

• Only a portion of your order was incorrect or missing.
• A food quality issue affected some but not all items in your order.
• Your order arrived late, but the food was still acceptable in quality.
• You have partially consumed the food before reporting an issue.
• A discount or promotional offer was applied to the original order.

The amount of any partial refund will be determined at our discretion, based on the nature and extent of the issue reported. We will clearly communicate the amount to be refunded before processing any partial refund.

8. Exchange Policy

In some cases, rather than issuing a refund, Anthony's Coal Fired Pizza may offer to replace or re-prepare your order at no additional charge. Exchanges are subject to the following conditions:

• The replacement order must be of equal or lesser value than the original item(s) in question.
• Exchanges must be requested within the same timeframes as refund requests (see Section 3).
• Exchanges are only available for the same location from which the original order was placed.
• Exchange requests for delivery orders may require you to return the incorrect item(s) before the replacement is dispatched, or we may ask for photographic evidence.
• We reserve the right to offer a store credit instead of a direct replacement if logistical constraints prevent an immediate exchange.

If you would prefer an exchange rather than a monetary refund, please indicate this clearly when contacting our customer support team.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate order cancellations. Please be aware of the following guidelines:

9.1 Online and Phone Orders

• Before Preparation Begins: If you cancel your order before our kitchen has begun preparing it, you will receive a full refund to your original payment method.
• During Preparation: If our kitchen has already begun preparing your order, we may not be able to cancel it. In this case, we may offer a store credit rather than a full monetary refund.
• After Dispatch (Delivery Orders): Once your order has been dispatched to a delivery driver, cancellation is no longer possible. The order will be delivered, and standard refund procedures will apply if there is an issue with your food upon receipt.

9.2 Catering and Large Group Orders

Catering orders or large group orders require advance notice for cancellation:

• Cancellations made more than 48 hours before the scheduled date and time will receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled date and time may be subject to a cancellation fee of up to 25% of the total order value.
• Cancellations made less than 24 hours before the scheduled date and time may result in forfeiture of the full deposit or up to 50% of the order total.

To cancel an order, please contact us as soon as possible at [email protected] with your order number and reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to escalate the matter through the following process:

1. Step 1 – Internal Escalation: Contact our senior customer service team by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]." Please include all relevant information, previous correspondence, and a clear explanation of why you believe the initial decision was incorrect.
2. Step 2 – Management Review: Your dispute will be escalated to a manager for review within 5 business days. We will respond with a final decision or request any additional information needed to resolve the matter.
3. Step 3 – Mediation: If the dispute cannot be resolved through our internal process, both parties agree to attempt resolution through good-faith mediation before pursuing any formal legal action.
4. Step 4 – Legal Remedies: If mediation is unsuccessful, you retain the right to pursue legal remedies available under applicable United States federal and state law, including filing a complaint with the Federal Trade Commission (FTC) at ftc.gov or your applicable state consumer protection authority.

We are committed to resolving all disputes fairly and in good faith. Our goal is always to ensure customer satisfaction, and we will work diligently to find a mutually acceptable resolution.

11. Chargebacks

We ask that customers contact us directly before initiating a chargeback with their bank or credit card provider. In many cases, we are able to resolve issues more quickly than the formal chargeback process allows. If a chargeback is filed without prior contact with us, it may result in a delay in resolution and could affect your ability to place future orders with Anthony's Coal Fired Pizza.

Fraudulent chargeback claims will be disputed and reported as appropriate under applicable United States law.

12. Consumer Rights Under U.S. Law

This Refund Policy does not limit or waive any rights you may have under applicable United States federal or state consumer protection laws. Under the Federal Trade Commission (FTC) Act, consumers are protected against deceptive and unfair business practices. Depending on the state in which you reside, additional consumer protection rights may apply.

If you believe your consumer rights have been violated, you have the right to file a complaint with:

• The Federal Trade Commission (FTC) at ftc.gov
• Your State Attorney General's Office
• The Better Business Bureau (BBB) at bbb.org

13. Changes to This Refund Policy

Anthony's Coal Fired Pizza reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website at meal-afcp.click with the updated effective date. We encourage customers to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or would like to submit a refund request, please reach out to our customer support team using the contact details below:

Our customer support team is available to assist you during regular business hours. We strive to respond to all refund inquiries within 2–3 business days. Thank you for choosing Anthony's Coal Fired Pizza. We value your patronage and are dedicated to making every experience a satisfying one.