Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at meal-afcp.click, place an order, use our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Anthony's Coal Fired Pizza is a food service business operating in the United States, dedicated to delivering authentic coal-fired pizza and related culinary experiences to our valued customers. We operate through our website meal-afcp.click and may also interact with customers through in-person dining, third-party delivery platforms, and other digital channels.

For any privacy-related questions, concerns, or requests, please contact us using the information provided above or refer to the Contact Us section at the end of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at meal-afcp.click
• Online food ordering and reservation systems
• Email, telephone, or other direct communications with our team
• Loyalty programs, promotions, contests, and surveys
• Social media pages and digital advertising campaigns managed by us
• Any other interaction you may have with our business

This policy does not apply to information collected by third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of those third parties independently.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. These categories are described in detail below.

3.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or contact us directly, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Telephone or mobile phone number
• Mailing address and delivery address
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile photos (if voluntarily uploaded)

3.2 Order and Transaction Information

When you place an order or make a purchase through our website or affiliated platforms, we collect:

• Order history, items purchased, and order preferences
• Billing address and payment method details (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers)
• Transaction confirmation numbers and receipts
• Delivery instructions and special requests
• Refund or dispute records

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage data through cookies and similar technologies, including:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Pages viewed, links clicked, and navigation paths on our website
• Time spent on individual pages and overall session duration
• Referring website URLs (how you arrived at our site)
• Search terms used within our website
• Error logs and crash reports

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your browsing experience and collect behavioral data. For full details on our use of cookies, please refer to Section 10 of this policy and our dedicated Cookie Policy available on our website. Types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality and user authentication.
• Performance and Analytics Cookies: Used to understand how visitors interact with our website, helping us improve functionality and content.
• Functional Cookies: Allow the website to remember preferences such as language, location, and previously viewed items.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

3.5 Communications and Feedback Data

When you contact us via email, phone, live chat, or any other channel, or when you submit reviews, surveys, or feedback forms, we may collect:

• The content of your messages, inquiries, or complaints
• Customer service interaction records
• Survey responses and ratings
• Social media comments or messages directed to our business accounts

3.6 Marketing and Preferences Data

If you subscribe to our marketing communications or participate in loyalty programs, contests, or promotions, we may collect:

• Email marketing subscription status and preferences
• Loyalty program membership details and reward point balances
• Dietary preferences and food interests (where voluntarily provided)
• Participation records for contests and promotions

3.7 Information from Third Parties

We may receive information about you from third parties, including:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) when you place an order through them
• Social media platforms if you choose to log in or connect your social media accounts to our services
• Analytics providers and advertising partners
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are supported by legitimate business needs, your consent (where applicable), or compliance with legal obligations:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and reservations
• Facilitating payment transactions securely
• Providing order status updates and delivery notifications
• Managing your customer account and preferences
• Responding to customer service inquiries and resolving complaints
• Administering loyalty programs and reward point systems

4.2 Website Operation and Improvement

• Maintaining and improving the functionality, security, and performance of our website
• Troubleshooting technical issues and preventing errors
• Conducting analytics to understand user behavior and website performance
• Personalizing your website experience based on your browsing history and preferences
• Testing new features and optimizing the user interface

4.3 Marketing and Advertising

• Sending promotional emails, newsletters, and special offers if you have opted in to receive them
• Delivering targeted online advertisements through our advertising partners
• Conducting market research and customer satisfaction surveys
• Administering contests, giveaways, and promotional campaigns
• Measuring the effectiveness of our marketing campaigns

You have the right to opt out of marketing communications at any time. Please see Section 8 of this policy for details on exercising your rights.

4.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud, security breaches, and other potentially illegal activities
• Protecting the rights, property, and safety of our customers, employees, and the public

4.5 Business Operations

• Internal record-keeping and business administration
• Financial accounting and tax compliance
• Staff training and quality assurance
• Business restructuring, mergers, or acquisitions (where applicable)

5. Sharing Your Information with Third Parties

We respect the confidentiality of your personal information. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to use your data only for the purposes for which it was shared and to maintain appropriate security standards. They include:

• Payment processors: To securely handle payment transactions (e.g., Stripe, Square, PayPal)
• Delivery partners: Third-party delivery services used to fulfill food delivery orders
• Technology and hosting providers: Companies that host our website, manage databases, and provide cloud computing services
• Email and marketing platforms: Services used to send transactional and marketing emails (e.g., Mailchimp, Klaviyo)
• Analytics providers: Such as Google Analytics, used to analyze website traffic and user behavior
• Customer support tools: Platforms used to manage and respond to customer inquiries
• Fraud prevention services: Companies that help us detect and prevent fraudulent transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Anthony's Coal Fired Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users, employees, or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Anthony's Coal Fired Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor business. We will notify you via email or a prominent notice on our website if such a transaction materially changes how your data is handled, and you will be given the opportunity to exercise your privacy rights at that time.

5.4 With Your Consent

We may share your information with other third parties if you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment card data is handled by PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using strong encryption standards.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Strict data access policies on a need-to-know basis
• Vendor security assessments before engaging third-party service providers
• Incident response procedures for detecting and addressing data breaches

6.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take precautions such as using strong, unique passwords and keeping your account credentials confidential.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor the following rights for all users to the extent required by applicable law:

8.1 Right to Know / Right of Access

You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it.

8.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings.

8.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions permitted by law (such as information needed to complete a transaction, comply with legal obligations, or detect fraud).

8.4 Right to Opt Out of Sale or Sharing of Personal Information

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. While we do not sell personal information in the traditional sense, certain data sharing with advertising and analytics partners may qualify as "sharing" under California law. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website or by contacting us directly.

8.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, financial account data, and health information) to only what is necessary to provide the requested services.

8.6 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, provide different quality of service, or suggest any such differential treatment based on your exercise of privacy rights.

8.8 Right to Opt Out of Marketing

You may opt out of receiving marketing emails from us at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you may still receive transactional emails related to your orders and account.

8.9 How to Submit a Privacy Request

To exercise any of the rights described above, please submit your request by:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: meal-afcp.click (through our privacy request form, if available)

We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally 45 days for CCPA requests, with a possible 45-day extension). We may require you to provide additional information to verify your identity. Authorized agents may also submit requests on your behalf with proper written authorization.

9. Children's Privacy

Anthony's Coal Fired Pizza does not direct its website or services to children under the age of 18. We do not knowingly solicit personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18 years of age without verified parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and take our obligations under it seriously.

10. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to provide you with a better browsing experience, analyze website traffic, and deliver relevant advertisements. This section provides a summary of our cookie practices. For full details, please refer to our dedicated Cookie Policy available on our website.

10.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

10.2 How We Use Cookies

We use cookies for the following purposes:

• Enabling essential website functions such as shopping cart management and user login
• Remembering your preferences and settings
• Measuring website traffic and performance through analytics tools
• Delivering personalized advertisements across our and third-party websites
• Conducting A/B testing to improve user experience

10.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at www.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info.

11. International Data Transfers

Anthony's Coal Fired Pizza is a United States-based business and your personal information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that any such transfers comply with applicable laws and that your personal information remains protected to the standards described in this Privacy Policy.

If you are a resident of a jurisdiction with specific data transfer requirements (such as the European Economic Area, United Kingdom, or Switzerland), please contact us for more information about the safeguards we have in place.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services, including social media platforms, third-party delivery apps, and advertising networks. These third parties have their own privacy policies, and we do not accept responsibility or liability for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices. If you interact with third-party social media features on our website (such as "Like" or "Share" buttons), those third parties may collect information about your interaction, subject to their own privacy policies.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you are entitled to specific privacy protections under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). In addition to the rights described in Section 8, California residents have the following additional rights:

• Right to Know Specific Pieces of Information: You have the right to request the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Opt Out of Sale/Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising.
• Right to Limit Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to perform the services you have requested.
• Shine the Light Law: Under California Civil Code Section 1798.83, California residents may also request information regarding the disclosure of personal information to third parties for direct marketing purposes.

To submit a California-specific privacy request, please contact us at [email protected] with the subject line "California Privacy Request."

13.1 Categories of Personal Information Collected (Last 12 Months)

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us Directly

Please send your complaint or concern to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 10 business days and work to resolve it within 30 business days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following agencies handle consumer privacy complaints:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated policy on our website at meal-afcp.click with a revised "Last Updated" date
• Send an email notification to registered account holders (where required by law)
• Display a prominent notice on our website for a reasonable period following significant changes

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.